At Planona, we want everyone—couples, guests, vendors, and other visitors, including those with disabilities—to have a seamless, safe, and welcoming experience on our website.
Accessibility for all visitors
We’re working to make our site meet or exceed the Web Content Accessibility Guidelines (WCAG) 2.0 Level AA. As part of this effort, we’ve partnered with accessibility experts to review our site and make improvements that make it easier for everyone to use, whether on desktop or mobile.
If you ever have trouble using our website or need help accessing any features—like creating or managing wedding registries, wedding websites, or guest lists—please reach out to us at info@planona.com. Our team is happy to assist and make sure you can enjoy everything Planona has to offer.
A safe, inclusive community
Trust and safety are core to Planona. We are committed to ensuring that all individuals—whether couples, guests, vendors, visitors, or any other participants—are treated fairly. Discrimination based on race, ethnicity, color, religion, sex, national origin, ancestry, disability, marital or family status, pregnancy, sexual orientation, gender identity or expression, veteran status, citizenship, age, or any other attribute protected under applicable law is strictly prohibited.
Vendors and service providers are expected to maintain an inclusive environment and adhere to the Planona Vendor Pledge. Every vendor is verified by a real person—checking license, insurance, and reviews—before being listed, and we monitor listings on an ongoing basis to keep the marketplace trustworthy.
Reporting a concern
If you experience discrimination or a safety concern involving any user, vendor, Planona employee, content provider, or guest, please contact support@planona.com with the subject line “Equal Treatment Policy” so we can investigate and take corrective action. For full details on our commitments, see our Terms & Conditions and Privacy Policy.
Questions about this document? Reach us at info@planona.com.